Online Customer Success Officer

Job Description: As an Online Customer Success Officer at Lansing Trade Group, you will be responsible for ensuring the success and satisfaction of our online customers. Your primary goal will be to build and maintain strong relationships with our clients, providing them with exceptional service and support.

Responsibilities: - Communicate with customers via online platforms, email, and phone to address any inquiries, concerns, or issues they may have - Monitor customer accounts and ensure that all transactions are processed accurately and in a timely manner - Collaborate with sales and marketing teams to develop strategies to increase customer engagement and retention - Analyze customer feedback and data to identify trends and opportunities for improvement - Provide product demonstrations and training sessions for customers as needed - Work closely with the technical team to troubleshoot any technical issues that customers may encounter - Regularly review customer accounts to identify opportunities for upselling or cross-selling additional products or services

Requirements: - 3 years of experience in a customer service or online customer success role - Driven and confident personality traits - Strong time management skills and attention to detail - Excellent communication and interpersonal skills - Knowledge of online platforms and customer management software - Bachelor's degree in business, marketing, or a related field is preferred

Benefits: - Profit sharing opportunities - Paid sick leave - Retirement plan options

Working Environment: At Lansing Trade Group, we foster a dynamic workplace that values teamwork, innovation, and shared success. You will have the opportunity to collaborate with talented professionals in a supportive and inclusive environment.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Lansing Trade Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.