Online Customer Success Officer

As an Online Customer Success Officer at United States Steel in London, England, UK, you will play a crucial role in ensuring customer satisfaction and loyalty through effective online communication and problem-solving. This part-time entry-level position requires zero years of experience but a strong dedication and resilience to excel in a fast-paced environment.

Responsibilities: - Serve as the main point of contact for online customers, responding to inquiries and addressing concerns in a timely and professional manner - Proactively reach out to customers to provide assistance, gather feedback, and offer solutions to enhance their online experience - Collaborate with internal teams such as marketing and sales to streamline online customer processes and improve overall satisfaction - Monitor customer engagement metrics and trends to identify opportunities for improvement and develop strategic initiatives - Develop and implement creative solutions to enhance customer success and loyalty, utilizing strategic planning techniques to achieve desired outcomes - Represent the company in a positive light through excellent customer service and professional online interactions - Identify and escalate complex issues to management as needed, ensuring timely resolution for customers

Requirements: - Resilient and dedicated attitude towards customer success and satisfaction - Strong communication skills, both written and verbal, with the ability to convey information clearly and effectively online - Creativity in problem-solving and developing innovative solutions to enhance customer experience - Strategic planning abilities to analyze data and trends, identify opportunities, and implement effective initiatives - Ability to work independently and as part of a team, collaborating with various departments to achieve common goals - Proficiency in online communication tools and platforms, with basic knowledge of customer relationship management software - Willingness to learn and adapt to changing customer needs and industry trends

Benefits: - Travel opportunities for training and conferences - Disability insurance for financial security - Travel and spending expenses covered for work-related activities

Working Environment: At United States Steel, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs, taking ownership of their roles and contributing to the success of the company. You will have the opportunity to work in a dynamic environment where your creativity and strategic planning skills are valued and rewarded.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: United States Steel is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.