Online Customer Success Representative

Job Description:

Ashland is seeking a motivated and dedicated Online Customer Success Representative to join our team in London, England, UK. As an Associate level position, the Online Customer Success Representative will be responsible for providing exceptional customer service and support to our online customer base. The ideal candidate will have at least 2 years of experience in a customer service role and possess strong critical thinking and decision-making skills.

Responsibilities: - Engage with customers through online channels such as email, chat, and social media to address inquiries, resolve issues, and provide product information - Build and maintain strong relationships with customers to ensure satisfaction and long-term loyalty - Proactively identify opportunities to upsell or cross-sell products and services to customers - Collaborate with sales, marketing, and product development teams to gather feedback from customers and drive improvements to our online platforms - Monitor customer satisfaction metrics and proactively address any trends or issues that may arise - Stay up-to-date on industry trends, competitor offerings, and best practices in online customer service

Requirements: - 2+ years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong critical thinking and decision-making abilities - Ability to multitask and prioritize in a fast-paced environment - Familiarity with online customer service tools and platforms - High level of professionalism and customer service orientation

Personality Traits: motivated, dedicated

Soft Skills: critical thinking, decision-making

Benefits: - Company transportation - Disability insurance - Profit sharing

Working Environment: At Ashland, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, learning, and continuous improvement. As an Online Customer Success Representative, you will have the opportunity to make a meaningful impact on our online customer experience and contribute to the success of the company.

Equal Opportunity Statement: Ashland is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, or disability. We believe that diversity strengthens our team and helps us better serve our customers.

Deadline to apply: 2024-05-16

Join Ashland's team as an Online Customer Success Representative and help us deliver exceptional customer service in a dynamic online environment. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.