Online Customer Success Representative

Job Description:

As an Online Customer Success Representative at Starbucks in London, England, you will be responsible for ensuring a positive customer experience for our online customers. Your primary role will be to engage with customers through various online channels, such as email, chat, and social media, to address their inquiries, resolve issues, and provide product information. You will also be responsible for promoting new products and services to drive sales and build customer loyalty.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Providing product information, pricing, and availability to customers - Promoting new products and services to drive sales and increase customer retention - Monitoring customer feedback and escalating issues to the appropriate departments - Collaborating with cross-functional teams to improve the overall customer experience - Maintaining accurate customer records and account information in the company database - Continuously improving customer service processes and procedures to enhance efficiency and effectiveness

Requirements: - Minimum of 3 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Energetic and enthusiastic personality with a passion for customer service - Excellent presentation and problem-solving skills - Innovative mindset with a proactive approach to customer success - Comfortable working with digital and online platforms - Flexible schedule to work part-time hours as needed

Benefits: - Free food and beverage perks - Company transportation options - Gym membership access

Working Environment: At Starbucks, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our Online Customer Success Representatives play a crucial role in ensuring that our customers receive the best possible service and support. You will have the opportunity to make a real impact on the company's success and be part of a dynamic and inclusive team.

Equal Opportunity Statement: Starbucks is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such status.

Deadline to apply: May 11, 2024

We look forward to welcoming passionate and dedicated individuals to join our team as Online Customer Success Representatives at Starbucks in London, England. Apply now and be part of a company that values customer success and employee satisfaction.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.