Online Customer Success Representative

As an Online Customer Success Representative at NCR in London, England, you will play a crucial role in ensuring the satisfaction and retention of our online customers. This part-time Associate Level position requires a minimum of 2 years of experience in customer service or a related field.

Responsibilities: - Provide timely and accurate responses to customer inquiries via email, chat, and phone - Proactively reach out to customers to ensure their needs are being met and offer solutions to any issues they may encounter - Collaborate with other teams within the company to resolve customer issues in a timely manner - Maintain a high level of product knowledge to effectively assist customers in using our online platform - Identify opportunities for upselling or cross-selling products and services to increase customer value - Monitor customer satisfaction metrics and take appropriate actions to address any concerns that may arise

Requirements: - Resourceful and independent, able to troubleshoot and problem solve effectively - Strong adaptability skills to work in a fast-paced and constantly changing online environment - Attention to detail to ensure the accuracy of customer information and communication - Excellent written and verbal communication skills - Proficiency in Microsoft Office and experience with CRM software preferred

Benefits of working at NCR include Paid Time Off (PTO), company transportation, and a retirement plan. Our working environment encourages a spirit of exploration and taking calculated risks for growth.

NCR is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. Don't miss the deadline to apply by June 29, 2024, and join our team in providing exceptional online customer support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.