Online Customer Success Representative

Job Description:

Ralph Lauren is seeking an enthusiastic and dedicated Online Customer Success Representative to join our team in London, England. As an Entry Level position, this part-time role is perfect for individuals looking to kickstart their career in the fashion industry.

Responsibilities: - Provide exceptional customer service to online shoppers, addressing their inquiries and resolving any issues in a timely and professional manner - Proactively engage with customers to ensure their shopping experience is positive and memorable - Collaborate with the sales team to drive online sales and meet revenue targets - Analyze customer data and feedback to identify trends and opportunities for improvement - Assist with order processing, tracking shipments, and handling returns or exchanges - Stay up-to-date on product knowledge and online promotions to provide accurate information to customers - Work closely with the marketing team to create engaging content for online platforms - Contribute to the development of customer success strategies and initiatives

Requirements: - Confident and hardworking individual who thrives in a fast-paced environment - Strong planning and analytical skills to foresee potential issues and develop effective solutions - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks efficiently - Basic knowledge of e-commerce platforms and customer relationship management systems is a plus - Passion for fashion and a keen eye for detail - Must be eligible to work in the UK

Benefits: - Travel and spending expenses covered - Free food provided during working hours - Disability insurance for all employees

Working Environment: At Ralph Lauren, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a diverse and inclusive workplace where all employees feel valued and respected.

Equal Opportunity Statement: Ralph Lauren is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to hiring individuals with diverse backgrounds and experiences to create a dynamic and inclusive workforce.

Deadline to Apply: July 5th, 2024

If you are a hardworking and confident individual with a passion for customer service and fashion, we invite you to apply for the Online Customer Success Representative position at Ralph Lauren in London, England. Join us in shaping the future of online retail and delivering an exceptional shopping experience to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.