Online Customer Success Specialist

Job Description:

Marsh & McLennan is seeking a passionate and adaptable Online Customer Success Specialist to join our team in London, England, UK. This part-time entry-level position requires at least 1 year of experience in a customer-facing role. As an Online Customer Success Specialist, you will be responsible for ensuring the satisfaction and success of our online customers.

Responsibilities: - Manage customer accounts and provide personalized support to ensure their needs are met - Respond to customer inquiries and provide product information and assistance - Troubleshoot and resolve customer issues in a timely and professional manner - Collaborate with internal teams to improve customer experience and drive customer success - Monitor customer feedback and identify areas for improvement - Analyze customer data and trends to identify opportunities to increase customer satisfaction - Contribute to the development of new processes and procedures to improve customer success

Requirements: - Passionate about customer success and dedicated to delivering exceptional service - Adaptable to changing priorities and able to work effectively in a fast-paced environment - Strong decision-making skills and ability to analyze data to drive informed decisions - Excellent communication and interpersonal skills - Ability to work independently and collaborate with cross-functional teams - Proficient in Microsoft Office and CRM software - Bachelor's degree in business, marketing, or related field preferred

Benefits: - Relocation allowance for qualified candidates - Paid overtime opportunities - Dental insurance coverage

Working Environment: At Marsh & McLennan, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team values diversity and collaboration, fostering a dynamic and inclusive work environment where every employee can thrive.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: Marsh & McLennan is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.