Online Customer Support Assistant

Job Description:

We are currently seeking an energetic and dedicated Online Customer Support Assistant to join our team at Baxalta in London, England, UK. As an Associate Level position, we require a candidate with at least 3 years of experience in customer support or a related field.

Responsibilities: - Respond to customer inquiries via email, chat, or phone in a timely and professional manner - Troubleshoot and resolve customer issues related to our online services - Collaborate with cross-functional teams to escalate and solve complex customer problems - Monitor and analyze customer feedback to identify trends and suggest improvements - Provide training and support to customers on how to use our online platform effectively - Assist in creating and updating online support documentation and resources - Assist in testing new features and functionalities on our online platform - Follow company policies and procedures to ensure customer satisfaction and compliance

Requirements: - Energetic and dedicated individual with a passion for providing excellent customer service - Strong critical thinking skills and ability to problem-solve under pressure - Experience in project management and ability to handle multiple tasks simultaneously - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and online communication tools - Knowledge of online customer support systems and best practices - Ability to work independently and as part of a team - Bachelor's degree in a related field is preferred

Benefits: - Joining Bonus - Life insurance - Parental leave

Working Environment: At Baxalta, we encourage calculated risk-taking to drive innovation and progress. You will have the opportunity to work in a dynamic and collaborative environment where your ideas and contributions are valued.

Equal Opportunity Statement: Baxalta is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.