Online Customer Support Assistant

Job Description:

Apple is seeking a dynamic and highly motivated Online Customer Support Assistant to join our team in London, England. As an Associate Level position, the Online Customer Support Assistant will play a crucial role in providing exceptional customer service to our online customers. This part-time role requires a minimum of 3 years of experience in a similar customer support role.

Responsibilities: 1. Responding to customer inquiries and providing solutions in a timely and professional manner. 2. Troubleshooting technical issues and providing assistance with Apple products and services. 3. Handling customer complaints and escalations with empathy and a focus on resolution. 4. Collaborating with other departments to ensure seamless customer experiences. 5. Managing customer accounts, orders, and returns efficiently. 6. Staying up-to-date on product information and promotions to assist customers effectively.

Requirements: 1. Energetic and passionate about delivering outstanding customer service. 2. Excellent communication skills, both written and verbal. 3. Innovative problem-solving skills. 4. Proficiency in using customer support software and tools. 5. Ability to work in a fast-paced environment and prioritize tasks effectively. 6. Strong attention to detail and organizational skills.

Benefits: 1. Relocation allowance for eligible candidates. 2. Company-provided equipment for remote work. 3. Transportation provided for on-site work when required.

Working Environment: At Apple, we empower our employees to take ownership of their work and make impactful decisions. Our Online Customer Support Assistants have the opportunity to make a difference in our customers' lives every day.

Equal Opportunity Statement: Apple is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.