Job Description:
Macy's is seeking a passionate and adaptable Online Customer Support Associate to join our team in London, England, UK. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer support or a related field.
Responsibilities: - Provide exceptional online customer support via chat, email, and phone channels - Assist customers with product information, order status, returns, and general inquiries - Ensure a high level of customer satisfaction through personalized and efficient service - Stay up-to-date on product knowledge and company policies to provide accurate and timely information - Collaborate with other team members to address complex customer issues - Use research and creativity to find solutions to customer problems - Handle escalations and unresolved issues with professionalism and empathy
Requirements: - Strong communication skills and a passion for helping others - Ability to adapt to changing priorities and work in a fast-paced environment - Excellent research skills to quickly find solutions to customer inquiries - Creative problem-solving abilities to address unique customer issues - Previous experience in online customer support or a similar role preferred - Ability to work independently and as part of a team
Benefits: - Free accommodation for eligible employees - Dental insurance coverage - Medical coverage for eligible employees
Working Environment: At Macy's, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration and open communication to drive success in a dynamic and evolving industry.
Deadline to Apply: June 23, 2024
Equal Opportunity Statement: Macy's is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome all qualified individuals to apply for this position.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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