Online Customer Support Associate

Job Description:

ADP is seeking a detail-oriented and proactive Online Customer Support Associate to join our team in London, England. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer support roles. This is a part-time position that requires independence, adaptability, time management skills, and innovative thinking.

Responsibilities: - Provide online customer support via email, chat, and phone channels - Resolve customer inquiries in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Collaborate with internal teams to escalate and resolve complex issues - Maintain customer records and update information in the CRM system - Communicate with customers to gather feedback and improve the overall customer experience - Stay up-to-date on product knowledge and industry trends to better serve customers

Requirements: - 3+ years of experience in customer support roles - Excellent communication skills, both written and verbal - Ability to work independently and adapt to changing priorities - Strong time management skills and ability to prioritize tasks effectively - Innovative mindset and willingness to propose new ideas to improve processes - Visa sponsorship available for qualified candidates - Company equipment provided for remote work - Gym membership benefits for employees - Must embrace a culture that challenges norms and encourages bold thinking

Equal Opportunity Statement: ADP is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 4, 2024

If you meet the qualifications and are ready to join a dynamic team in a fast-paced environment, we encourage you to apply for the Online Customer Support Associate position at ADP in London, England.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.