Online Customer Support Manager

Job Description:

Quanta Services, a leading provider of specialty contracting services, is seeking a part-time Online Customer Support Manager to join our team in London, England. This position is ideal for a candidate with 8 years of experience in a customer support role, looking to take on a mid-to-senior level position.

Responsibilities: - Manage all online customer support channels, including email, live chat, and social media platforms - Respond to customer inquiries in a timely and professional manner - Resolve customer issues and complaints effectively and efficiently - Work closely with the sales and marketing teams to provide a seamless customer experience - Monitor customer feedback and provide insights to improve our products and services - Develop and implement customer support policies and procedures - Train and mentor junior customer support team members - Stay up to date on industry trends and best practices in online customer support

Requirements: - 8 years of experience in a customer support role - Independent and driven personality traits - Strong persuasion and problem-solving skills - Excellent communication and interpersonal skills - Ability to work well under pressure and in a fast-paced environment - Proficiency in customer support software and tools - Experience in managing remote teams is a plus

Benefits: - Travel opportunities for training and conferences - Paid overtime for additional hours worked - Free food provided during working hours - Opportunities for career growth and development - Supportive working environment that promotes work-life balance and employee well-being

Equal Opportunity Statement: Quanta Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 7, 2024

If you meet the requirements and are interested in joining our team as an Online Customer Support Manager, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.