Online Customer Support Manager

Job Description:

We are looking for a part-time Online Customer Support Manager to join our team at WEC Energy Group in London, England, UK. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in customer support roles.

Responsibilities: 1. Manage online customer support services, ensuring timely and effective responses to customer inquiries and issues. 2. Develop and implement strategies to improve online customer experience and satisfaction. 3. Monitor online platforms for customer feedback and reviews, taking proactive steps to address any issues. 4. Collaborate with cross-functional teams to resolve complex customer issues and escalate as needed. 5. Analyze customer data and feedback to identify trends and opportunities for improvement. 6. Train and mentor online customer support staff to deliver exceptional service. 7. Stay up to date on industry trends and best practices in online customer support.

Requirements: 1. Dedicated and independent personality traits to effectively manage online customer support operations. 2. Strong adaptability and communication skills to interact with customers and internal teams. 3. Minimum of 8 years of experience in customer support roles, preferably in an online environment. 4. Excellent problem-solving abilities and attention to detail. 5. Proficiency in CRM systems and online communication tools. 6. Bachelor's degree in a related field is preferred.

Benefits: - Life insurance - Profit sharing - Parental leave - Opportunities to participate in corporate social responsibility initiatives and give back to the community.

Equal Opportunity Statement: WEC Energy Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 14, 2024.

If you meet the requirements and have the desired experience, we encourage you to apply for this exciting opportunity to join our team and make a difference in online customer support at WEC Energy Group.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.