Online Customer Support Officer

As an Online Customer Support Officer at Cincinnati Financial in London, England, UK, you will play a crucial role in providing exceptional customer service to our clients.

Responsibilities: 1. Respond to customer inquiries via email, chat, and phone in a timely and professional manner. 2. Assist customers with account management, billing inquiries, and technical support. 3. Troubleshoot and resolve customer issues efficiently and effectively. 4. Collaborate with colleagues to escalate complex customer issues as needed. 5. Maintain accurate records of customer interactions and transactions. 6. Identify opportunities to improve customer experience and provide feedback to management. 7. Stay up-to-date on company products, services, and policies. 8. Assist with online customer support projects and initiatives as assigned.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Strong communication and interpersonal skills. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Proficiency in Microsoft Office suite and online customer support platforms. 5. Dedication to providing exceptional customer service. 6. Hardworking and self-motivated. 7. Strategic planning and project management skills. 8. Ability to work independently and as part of a team.

Benefits: 1. Relocation allowance for eligible candidates. 2. Retirement plan options. 3. Travel and spending expenses covered for work-related trips.

Working Environment: At Cincinnati Financial, we are committed to environmental responsibility and sustainable practices. We strive to create a supportive and inclusive work environment where all employees can thrive.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Cincinnati Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We welcome and encourage diversity in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.