Online Customer Support Officer

Job Description:

We are seeking a reliable and driven Online Customer Support Officer to join our team at Bristol Myers Squibb in London, England. As an entry-level position, we are looking for candidates with at least 1 year of experience in customer support or a related field.

Responsibilities: - Provide online customer support through various channels such as email, live chat, and social media - Address customer inquiries, complaints, and feedback in a timely and professional manner - Assist customers with product information, troubleshooting, and order processing - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to resolve customer issues and improve overall customer satisfaction - Stay up-to-date on product knowledge, company policies, and industry trends - Contribute to the development of new customer support strategies and initiatives - Uphold company values and policies while interacting with customers

Requirements: - Excellent communication and interpersonal skills - Attention to detail and strong problem-solving abilities - Ability to prioritize and multitask in a fast-paced environment - People management skills to handle challenging customer situations with tact and empathy - Proficiency in using online customer support tools and platforms - Flexibility to work part-time hours, including evenings and weekends - Reliable and punctual work ethic - Must be legally authorized to work in the UK

Benefits: - Paid sick leave - Gym membership - Company-provided equipment for remote work

Working Environment: At Bristol Myers Squibb, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where team members can grow and succeed.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Bristol Myers Squibb is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, sexual orientation, disability, or any other protected status. We welcome applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.