Online Customer Support Representative

Job Description:

Adobe is seeking a highly motivated and hardworking individual to join our team as an Online Customer Support Representative in London, England. As an Associate level position, the ideal candidate will have at least 2 years of experience in customer support roles.

Responsibilities: - Provide exceptional online customer support through various channels including email, chat, and social media. - Answer customer inquiries, resolve issues, and provide product information in a timely and professional manner. - Offer strategic planning and assistance to customers to ensure a positive experience with Adobe products. - Collaborate with internal teams to address and resolve customer concerns or technical issues. - Maintain accurate records of customer interactions and transactions in the company database. - Proactively identify opportunities to improve customer support processes and procedures.

Requirements: - Minimum of 2 years experience in customer support roles. - Excellent communication skills, both written and verbal. - Strong strategic planning skills to effectively address customer needs. - Ability to work independently and as part of a team in a fast-paced environment. - Proficiency with Microsoft Office and customer support software. - Experience with Adobe products is a plus. - Must be hardworking, motivated, and dedicated to providing outstanding customer service.

Benefits: - Retirement plan - Travel opportunities - Disability insurance

Working Environment: At Adobe, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to pushing boundaries and creating innovative experiences for all of our customers.

Deadline to apply: June 21, 2024

Equal Opportunity Statement: Adobe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.