Online Customer Support Specialist

Job Description:

Spectra Energy is seeking a dynamic Online Customer Support Specialist to join our team in London, England. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer support roles.

Responsibilities: - Provide exceptional online customer support through various channels including email, chat, and social media platforms - Address customer inquiries, concerns, and feedback in a timely and professional manner - Troubleshoot and resolve customer issues to ensure a positive customer experience - Collaborate with internal teams to escalate and resolve complex customer problems - Maintain a high level of product knowledge to effectively assist customers with their inquiries - Continuously seek opportunities to improve customer support processes and procedures

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Adaptable and passionate about providing excellent customer service - Strong problem-solving skills and ability to think on your feet - Must be detail-oriented and organized - Experience in using CRM software and online customer support tools

Benefits: - Parental leave for all employees - Remote work flexibility to accommodate work-life balance - Company transportation options available for select locations

Working Environment: At Spectra Energy, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team is dedicated to making a positive impact in the energy industry and beyond.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Spectra Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.