Online Customer Support Specialist

Job Description:

We are currently seeking a part-time Online Customer Support Specialist to join our team at NGL Energy Partners in London, UK. This entry-level position does not require any previous experience, making it a great opportunity for individuals looking to start a career in customer support.

Responsibilities: - Provide exceptional customer support through various online channels such as email, chat, and social media - Respond to customer inquiries and resolve issues in a timely and professional manner - Collaborate with internal teams to ensure customer satisfaction and retention - Maintain accurate records of customer interactions and transactions - Assist with strategic planning and implementation of customer support initiatives - Conduct negotiations with customers to reach mutually beneficial solutions - Stay up to date on industry trends and best practices in customer support

Requirements: - Reliable and hardworking individual who is committed to providing excellent customer service - Strong communication and interpersonal skills - Ability to think strategically and problem-solve effectively - Proficient in using online communication tools and platforms - Willingness to learn and adapt to new technologies and processes - Bachelor's degree in a related field is preferred, but not required

Benefits: - Training and professional development opportunities to enhance your skills - Paid sick leave to support your well-being - Travel opportunities to attend industry conferences and events

Working Environment: At NGL Energy Partners, we are dedicated to understanding and exceeding customer expectations. Our team is passionate about delivering top-notch support and building long-lasting relationships with our customers.

Deadline to Apply: Please submit your application by May 29, 2024.

Equal Opportunity Statement: NGL Energy Partners is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.