Online Customer Support Specialist

Job description:

Kimberly-Clark is seeking a dynamic and energetic Online Customer Support Specialist to join our team in London, England. As a part-time entry-level position, this role offers an exciting opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: - Provide online customer support through various channels including email, chat, and social media - Assist customers with inquiries, issues, and feedback in a timely and professional manner - Ensure customer satisfaction by addressing and resolving customer concerns effectively - Collaborate with other team members to identify trends and patterns in customer inquiries - Maintain accurate records of customer interactions and transactions - Continuously update knowledge of company products and services to provide accurate information to customers - Work towards achieving key performance indicators related to customer satisfaction and response times - Contribute to the improvement of customer support processes and procedures

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Hardworking and passionate about delivering excellent customer service - Innovative mindset and ability to think outside the box - Presentation skills to effectively communicate with customers - Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Vision insurance to support your eye care needs - Joining bonus for new employees - Paid time off (PTO) for work-life balance

Working environment: At Kimberly-Clark, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work in a supportive and collaborative team environment that encourages growth and development.

Deadline to apply: July 22, 2024

Equal opportunity statement: Kimberly-Clark is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.