Online Live Chat Assistant

Job Description:

WestRock is seeking a part-time Online Live Chat Assistant to join our team in London, England, UK. As an Associate-level role with a requirement of 4 years of experience, the ideal candidate will be driven and adaptable, able to thrive in a fast-paced online environment.

Responsibilities: - Manage online live chat interactions with customers, providing excellent customer service and support - Assist customers with product inquiries, order processing, and issue resolution - Work closely with other team members to ensure a seamless customer experience - Utilize CRM software to document interactions and maintain customer records - Take the initiative to identify opportunities for improvement in the online chat process - Collaborate with the sales and marketing teams to drive engagement and increase conversions

Requirements: - 4 years of experience in a customer service or online chat role - Strong communication skills and the ability to handle multiple chat interactions simultaneously - Ability to think quickly on your feet and adapt to changing customer needs - Leadership skills and the ability to effectively manage and prioritize tasks - Proficiency with CRM software and basic computer skills - Experience in people management is a plus

Benefits: - Profit sharing opportunities - Gym membership benefits - Life insurance coverage

Working Environment: At WestRock, we flourish in a culture that embraces change and responds resiliently. We value innovation, collaboration, and growth, and provide a supportive environment for employees to thrive in their roles.

Equal Opportunity Statement: WestRock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

Deadline to Apply: June 25, 2024

Join WestRock's dynamic team and make a difference in shaping our online customer experience!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.