Online Live Chat Associate

Job Description:

Yum Brands, a global leader in the restaurant industry, is seeking a part-time Online Live Chat Associate to join our team in London, England, UK. As an associate level position, the ideal candidate will have at least 2 years of experience in customer service or a related field.

Responsibilities: - Interact with customers through online live chat to provide prompt and accurate responses to inquiries and issues - Assist customers with product information, order tracking, and troubleshooting technical issues - Utilize persuasion and cooperation skills to address customer concerns and resolve conflicts in a professional manner - Collaborate with colleagues worldwide to ensure a seamless customer experience - Maintain resourceful and reliable communication with customers to build trust and loyalty - Continuously strive to improve customer satisfaction and contribute to the overall success of the team

Requirements: - Personality traits: resourceful, reliable - Soft skills: persuasion, cooperation - Excellent written and verbal communication skills - Ability to multitask and work efficiently in a fast-paced environment - Basic knowledge of customer service principles and practices - Proficiency in using online chat platforms and software - Flexibility to work varying shifts, including evenings and weekends

Benefits: - Vision insurance - Profit sharing - Free accommodation for international employees - Opportunity to collaborate with colleagues worldwide, fostering a global village mentality

Equal Opportunity Statement: Yum Brands is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, sexual orientation, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 28, 2024

Join our team at Yum Brands and become a vital part of our commitment to excellence in customer service. If you meet the requirements and are eager to contribute to our global success, we encourage you to apply for the Online Live Chat Associate position today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.