Online Live Chat Manager

Job Description:

AutoNation is seeking a dynamic and experienced Online Live Chat Manager to join our team in London, England. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in managing online customer service platforms. This is a part-time position with the opportunity to work in a fast-paced and innovative environment.

Responsibilities: 1. Manage and monitor online live chat platforms to provide timely and helpful responses to customer inquiries. 2. Develop and implement strategies to improve customer engagement and satisfaction through live chat. 3. Train and mentor live chat agents to ensure a high level of customer service. 4. Analyze chat data and metrics to identify trends and areas for improvement. 5. Collaborate with other departments to ensure seamless communication and coordination of online customer service efforts.

Requirements: 1. 6+ years of experience in online customer service management. 2. Strong communication and interpersonal skills. 3. Driven and motivated with a passion for providing excellent customer service. 4. Attention to detail and creativity in problem-solving. 5. Experience with live chat software and other online customer service tools. 6. Ability to multitask and prioritize in a fast-paced environment.

Personality traits: Driven, motivated Soft skills: Attention to detail, creativity

Benefits: - Vision insurance - Travel opportunities - Joining bonus

Working environment: At AutoNation, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As an Online Live Chat Manager, you will have the opportunity to make a real impact on customer satisfaction and drive positive change within the organization.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: AutoNation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.