Online Live Chat Manager

Job Description:

Hess is seeking a talented and experienced Online Live Chat Manager to join our team in London, England, UK. This is a part-time position at a mid-to-senior level with a requirement of at least 8 years of experience in a similar role.

Responsibilities: - Managing and overseeing the online live chat platform, ensuring smooth operation and customer satisfaction. - Training and supervising a team of live chat agents, providing guidance and support as needed. - Monitoring chat sessions for quality assurance and providing feedback to agents for improvement. - Developing and implementing strategies to increase efficiency and effectiveness of the live chat platform. - Analyzing data and trends to make informed decisions regarding chat performance and customer interactions. - Collaborating with other departments to ensure seamless integration of chat services with overall company objectives. - Handling escalated customer issues and resolving conflicts in a professional and timely manner.

Requirements: - Confident and energetic personality, with strong communication skills. - Excellent decision-making and negotiation abilities. - Proven experience in managing online live chat platforms and teams. - Experience in a customer service or related role is a plus. - Proficiency in relevant software and tools for chat management. - Ability to thrive in an energetic and rapidly evolving work setting.

Benefits: - Retirement plan - Travel opportunities - Medical coverage

Working Environment: At Hess, we value a dynamic and fast-paced work environment where employees are empowered to make a meaningful impact. We encourage creativity, innovation, and collaboration to drive success.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Hess is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.