Online Live Chat Manager

Job Description:

Alcoa, a leading company in the manufacturing industry, is seeking a part-time Online Live Chat Manager to join our team in London, England, UK. As a Mid-to-Senior Level position, we are looking for a candidate with at least 8 years of experience in customer service and online communication.

Responsibilities: - Manage and oversee the online live chat system, ensuring timely and professional responses to customer inquiries - Train and supervise a team of online chat representatives, providing guidance and support as needed - Analyze chat transcripts and customer feedback to identify trends and areas for improvement - Develop and implement strategies to enhance the online chat experience and drive customer satisfaction - Collaborate with other departments, such as marketing and IT, to optimize the online chat platform and integrate it with other systems - Monitor chat performance metrics and provide regular reports to management - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Bachelor's degree in a related field or equivalent work experience - Strong communication and organizational skills - Proven experience in online customer service and live chat management - Ability to multitask and work well under pressure - Reliable and resilient personality traits - Strong people management and adaptability skills - Equal opportunity statement: Alcoa is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other prohibited factor.

Benefits: - Gym membership - Parental leave - Travel and spending expenses

At Alcoa, we value diversity and strive to create an inclusive culture that values and respects all perspectives. If you are a qualified candidate with a passion for customer service and online communication, we encourage you to apply by the deadline on May 6, 2024. Join our team and help us provide exceptional service to our customers around the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.