Online Live Chat Manager

Job Description:

Ingredion is seeking a passionate and driven Online Live Chat Manager to join our team in London, England. As the Online Live Chat Manager, you will be responsible for managing a team of online chat representatives, overseeing customer interactions, and ensuring exceptional customer service is provided through our live chat platform.

Responsibilities: 1. Manage a team of online chat representatives, including hiring, training, and performance management. 2. Develop and implement strategies to improve customer satisfaction and drive sales through the online chat platform. 3. Monitor and analyze customer interactions to identify trends and opportunities for improvement. 4. Collaborate with other departments to ensure a seamless customer experience across all channels. 5. Implement best practices for online chat communication and customer service. 6. Stay up-to-date on industry trends and best practices in online chat management. 7. Provide regular reports and updates on key performance metrics to senior management.

Requirements: 1. Bachelor's degree in a related field. 2. Minimum of 7 years of experience in online chat management. 3. Strong people management and negotiation skills. 4. Passion for providing exceptional customer service. 5. Ability to work in a fast-paced environment and adapt to changing priorities. 6. Excellent communication and organizational skills. 7. Ability to work independently and as part of a team.

Benefits: 1. Company-provided equipment for remote work. 2. Gym membership. 3. Travel and spending expenses covered.

Working Environment: At Ingredion, we encourage calculated risk-taking to drive innovation and progress. We believe in fostering a collaborative and dynamic work environment that empowers our employees to think creatively and push boundaries.

Equal Opportunity Statement: Ingredion is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.