Online Live Chat Manager

Job Description:

Lockheed Martin is looking to hire a part-time Online Live Chat Manager to join our team in London, England. As a Mid-to-Senior Level professional with at least 6 years of experience, you will be responsible for managing the online live chat platform and ensuring a high level of customer service and satisfaction.

Responsibilities: - Manage and oversee the online live chat platform, including monitoring chat sessions, responding to customer inquiries in a timely manner, and resolving any customer issues or complaints - Train and supervise a team of chat agents, providing guidance and support as needed - Monitor chat performance metrics, such as response times and customer satisfaction ratings, and implement strategies to improve performance - Collaborate with other teams, such as customer service and marketing, to ensure consistent messaging and branding across all customer touchpoints - Stay up-to-date on industry trends and best practices in online chat management, and propose innovative solutions to improve the chat platform

Requirements: - Confident and reliable, with excellent communication skills - Strong negotiation skills and the ability to think innovatively - 6+ years of experience in online chat management or a related field - Proven track record of managing successful online chat platforms and delivering high levels of customer satisfaction - Bachelor's degree in a related field is preferred

Benefits: - Paid sick leave - Dental insurance - Joining Bonus

Working Environment: At Lockheed Martin, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to pushing the boundaries of innovation and technology to solve complex challenges and make a difference in the world.

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Lockheed Martin is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.