Online Live Chat Manager

Job Description:

We are looking for an Online Live Chat Manager to join our team at Stanley Black & Decker in London, England. As a Mid-to-Senior Level position, we are seeking a candidate with at least 8 years of experience in customer service or online chat management. The ideal candidate will be motivated, passionate, have excellent time management skills, and possess a creative mindset.

Responsibilities: - Manage and oversee all online live chat interactions with customers - Monitor chat conversations to ensure a high level of customer service - Train and mentor chat agents to improve customer satisfaction and response times - Collaborate with cross-functional teams to address customer inquiries and issues - Analyze chat data and trends to identify areas for improvement - Implement strategies to increase chat efficiency and effectiveness - Stay up-to-date on industry trends and best practices in online chat management

Requirements: - 8+ years of experience in customer service or online chat management - Strong communication skills and ability to multitask - Proficiency in chat software and customer relationship management systems - Motivated and passionate about delivering exceptional customer service - Excellent time management skills and ability to work in a fast-paced environment - Creative problem-solving skills and ability to think outside the box

Benefits: - Paid sick leave - Paid overtime - Dental insurance

Working Environment: As an Online Live Chat Manager at Stanley Black & Decker, you will be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work in a dynamic and collaborative environment where your skills and talents will be valued.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: Stanley Black & Decker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.