Online Live Chat Officer

Job Description:

We are looking for a dynamic and customer-focused Online Live Chat Officer to join our team at Macy’s in London, England. As an Online Live Chat Officer, you will be responsible for providing exceptional customer service through online chat support. This role is part-time and suitable for individuals who possess strong communication skills and a passion for delivering outstanding customer experiences.

Responsibilities: - Engage with customers via online chat to provide assistance, answer questions, and resolve any issues promptly and effectively - Ensure a high level of customer satisfaction by providing accurate and timely information - Collaborate with other team members to maintain a consistent customer service experience across all channels - Demonstrate a thorough understanding of Macy’s products, promotions, and policies to support customers effectively - Escalate complex queries or unresolved issues to the appropriate team members for further assistance - Maintain accurate and detailed records of customer interactions and feedback for reporting purposes

Requirements: - 1 year of experience in customer service or a related field - Strong communication skills with a professional and friendly demeanor - Ability to work independently and demonstrate resilience in high-pressure situations - Excellent cooperation and people management skills to effectively interact with customers and team members - Experience with online chat platforms and a good understanding of e-commerce practices - An enthusiastic attitude and a genuine desire to provide exceptional customer service

Benefits: - Training & professional development opportunities to enhance your skills and career growth - Retirement plan options to secure your future financial stability - Dental insurance coverage for your health and well-being

Working Environment: At Macy’s, we provide a flexible and dynamic work environment that encourages adaptability and innovation. We value teamwork and an open communication culture that allows employees to thrive and grow professionally.

Deadline to Apply: Please submit your application by July 5, 2024.

Equal Opportunity Statement: Macy’s is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.