Online Live Chat Representative

Job Description:

We are looking for a motivated and driven Online Live Chat Representative to join our team at Reinsurance Group of America in London, England, UK. As an Associate Level representative, you will be responsible for providing exceptional customer service through online live chat support.

Responsibilities: 1. Respond to customer inquiries and provide timely and accurate information via online live chat. 2. Assist customers with account management, billing inquiries, and technical support. 3. Resolve customer complaints and issues in a professional and efficient manner. 4. Identify opportunities to upsell or cross-sell products and services to customers. 5. Collaborate with other departments to enhance overall customer experience. 6. Maintain a high level of product knowledge to provide effective solutions to customer inquiries. 7. Meet and exceed performance goals for response time, customer satisfaction, and sales targets. 8. Provide feedback and insights to improve processes and procedures within the customer support team.

Requirements: 1. At least 3 years of experience in customer service or a related field. 2. Excellent communication skills and ability to articulate complex ideas clearly and concisely. 3. Strong problem-solving skills and ability to think on your feet. 4. Demonstrated leadership skills and ability to work effectively in a team environment. 5. Proficiency in using online chat platforms and CRM systems. 6. Experience in presenting information to customers in a clear and compelling manner.

Personality Traits: motivated, driven Soft Skills: leadership, presentation

Benefits: 1. Life insurance coverage 2. Free food provided onsite 3. Remote work flexibility 4. Opportunities for growth and advancement within the company

Working Environment: At Reinsurance Group of America, we thrive in an energetic and rapidly evolving work setting. We encourage collaboration, creativity, and innovation to drive success in our industry.

Equal Opportunity Statement: Reinsurance Group of America is an equal opportunity employer. We value diversity and inclusion in the workplace and do not discriminate based on race, gender, sexual orientation, religion, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: June 29, 2024

We look forward to receiving your application and welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.