Online Support Assistant

Job Description:

Peabody Energy is seeking a part-time Online Support Assistant to join our team in London, England. As an Associate Level position, we require at least 3 years of experience in a similar role. The ideal candidate will be resilient and independent, with strong soft skills in people management and strategic planning.

Responsibilities: 1. Provide online support to customers via email, chat, and social media platforms. 2. Assist with the development and implementation of online support strategies. 3. Monitor online reviews and feedback to improve customer satisfaction. 4. Collaborate with the marketing team to create engaging online content. 5. Analyze data to identify trends and areas for improvement in online support services. 6. Assist with the training and development of new online support team members. 7. Stay current on industry trends and best practices in online support.

Requirements: 1. Bachelor's degree in a related field. 2. 3+ years of experience in online customer support or a similar role. 3. Excellent communication skills, both written and verbal. 4. Proficiency in Microsoft Office and online support tools. 5. Strong organizational and time management skills. 6. Ability to work independently and as part of a team. 7. Understanding of online marketing principles.

Benefits: 1. Remote work flexibility. 2. Gym membership. 3. Visa sponsorship opportunities.

Working Environment: At Peabody Energy, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing top-tier online support services and continually improving our customer experience.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Peabody Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.