Online Support Manager

Raytheon is seeking a motivated and resourceful Online Support Manager to join our team in London, England, UK on a part-time basis. As a Mid-to-Senior Level professional with at least 7 years of experience in a related field, you will be responsible for managing and coordinating online customer support activities to ensure customer satisfaction and retention.

Responsibilities: 1. Manage a team of online support specialists to provide timely and effective assistance to customers via chat, email, and social media platforms. 2. Develop strategies and processes to streamline the online support process and improve response times. 3. Monitor customer interactions and feedback to identify trends and issues that need to be addressed. 4. Collaborate with other departments to communicate customer feedback and advocate for improvements to products and services. 5. Track and report on key performance indicators related to online support, such as response times, resolution rates, and customer satisfaction scores. 6. Stay current on industry trends and best practices in online customer support to continually improve the quality of service provided.

Requirements: 1. Bachelor's degree in business, marketing, communications, or a related field. 2. Strong interpersonal and communication skills, with the ability to effectively present information to both internal and external audiences. 3. Proven experience managing online support teams in a fast-paced environment. 4. Excellent problem-solving skills and the ability to adapt to changing priorities. 5. Proficiency in customer support software and tools, such as CRM systems and live chat platforms. 6. A passion for providing exceptional customer service and a commitment to exceeding customer expectations.

Personality traits: motivated, resourceful Soft skills: adaptability, presentation

Benefits: - Joining bonus - Profit sharing - Employee discounts

Working environment: At Raytheon, we are dedicated to understanding and exceeding customer expectations. We strive to create a supportive and collaborative work environment where employees are empowered to succeed and grow.

Equal opportunity statement: Raytheon is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 5, 2024

If you meet the requirements and are passionate about providing exceptional online customer support, we encourage you to apply for the Online Support Manager position at Raytheon in London, England, UK.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.