Online Support Officer

Job Description:

We are looking for a dynamic and resourceful Online Support Officer to join our team at Adobe in London, England. As an Associate Level position, this part-time role requires a minimum of 2 years of experience in a similar role. The ideal candidate will possess a high level of energy, excellent communication skills, and a knack for innovation.

Responsibilities: 1. Provide online support to customers via chat, email, and phone. 2. Troubleshoot technical issues and provide solutions to users in a timely manner. 3. Assist customers with product inquiries, account management, and billing issues. 4. Collaborate with other team members to escalate complex problems and ensure customer satisfaction. 5. Stay up-to-date on new software updates and features to effectively assist customers. 6. Generate reports on customer feedback and common issues to improve overall user experience. 7. Contribute to the development of online support resources and knowledge base articles.

Requirements: 1. Minimum of 2 years of experience in online customer support or a related field. 2. Strong communication skills and ability to effectively interact with customers. 3. Proficiency in using online customer support tools and software. 4. Ability to work independently and prioritize tasks effectively. 5. High energy level and a proactive approach to problem-solving. 6. Ability to think outside the box and come up with innovative solutions. 7. Excellent attention to detail and organizational skills.

Benefits: - Remote work flexibility - Vision insurance - Profit sharing

Working Environment: At Adobe, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is highly motivated and dedicated to delivering top-notch customer support. We value collaboration, innovation, and a positive work environment.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Adobe is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.