Online Support Officer

Job Description:

MetLife is currently seeking a part-time Online Support Officer to join our team in London, England. As an Entry Level position, we are looking for someone with at least 1 year of experience in a customer service or online support role. The ideal candidate will be driven, reliable, and possess strong analytical and planning skills to excel in this role.

Responsibilities: - Provide online support to customers via chat, email, and social media platforms - Troubleshoot and resolve customer issues in a timely and professional manner - Assist customers with account management, billing inquiries, and technical support - Collaborate with other team members to improve overall customer support processes - Keep accurate records of customer interactions and transactions - Stay up-to-date on company products, services, and policies to provide accurate information to customers - Work with a sense of urgency to meet customer needs and exceed expectations - Monitor online reviews and feedback to identify areas for improvement

Requirements: - 1 year of experience in a customer service or online support role - Strong communication skills, both written and verbal - Proficiency in Microsoft Office and other online support tools - Ability to multitask and prioritize tasks in a fast-paced environment - Excellent problem-solving skills and attention to detail - Ability to work independently and as part of a team - Experience working in a remote or virtual environment is a plus

Benefits: - Profit sharing - Company transportation for commuting to and from work - Remote work flexibility

Working Environment: At MetLife, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch online support and ensuring a positive customer experience.

Equal Opportunity Statement: MetLife is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.