Online Support Representative

Job Description:

As an Online Support Representative at Owens-Illinois, you will be responsible for providing exceptional customer service and technical support to our online customers in the London, England area. This position is part-time and at the Associate Level, requiring at least 2 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide support via online chat, email, and phone. 2. Troubleshoot technical issues and provide solutions in a timely and professional manner. 3. Collaborate with the sales and marketing teams to ensure a seamless online customer experience. 4. Conduct research to stay up-to-date on product information and industry trends. 5. Work independently to manage your workload and meet performance targets. 6. Participate in team meetings and contribute ideas to improve the online support process. 7. Maintain accurate records of customer interactions and be proactive in following up on any outstanding issues.

Requirements: 1. Passionate about providing excellent customer service and technical support. 2. Independent and able to work effectively with minimal supervision. 3. Strong research skills to stay informed about products and industry developments. 4. Team player with the ability to collaborate with colleagues from different departments. 5. Excellent communication skills, both written and verbal. 6. Proficient in Microsoft Office and CRM systems. 7. Available to work flexible hours, including evenings and weekends.

Benefits: 1. Retirement plan options for part-time employees. 2. Medical coverage for eligible employees. 3. Visa sponsorship for qualified candidates.

Working Environment: At Owens-Illinois, we value diversity and inclusivity. As an Online Support Representative, you will help pave the way for a culture of belonging where all employees feel respected and valued for their unique perspectives and contributions.

Deadline to Apply: Please submit your application by June 10, 2024.

Equal Opportunity Statement: Owens-Illinois is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.