Online Support Representative

Job Description:

As an Online Support Representative at AIG in London, England, you will be responsible for providing excellent customer service and technical support to clients across various online platforms. This part-time entry-level position requires no prior experience, making it a great opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Respond to customer inquiries and provide solutions in a timely manner through online channels such as chat, email, and social media. 2. Troubleshoot technical issues and guide customers through the resolution process. 3. Maintain accurate records of customer interactions and follow up as needed. 4. Assist customers with account management, billing inquiries, and product information. 5. Collaborate with other departments to escalate complex issues and ensure customer satisfaction. 6. Stay up-to-date on company products and services to provide accurate information to customers. 7. Contribute to the continuous improvement of customer service processes and procedures.

Requirements: 1. Reliable and driven individual with a passion for delivering exceptional customer service. 2. Strong emotional intelligence and the ability to handle challenging customer interactions with empathy and professionalism. 3. Excellent presentation skills to effectively communicate solutions to customers. 4. Proficient in using online communication tools and basic technical troubleshooting. 5. Ability to work part-time hours with flexibility in schedule. 6. Must be located in London, England, UK.

Benefits: 1. Gym membership to promote a healthy work-life balance. 2. Ongoing training and professional development opportunities to enhance your career growth. 3. Free food provided during working hours to keep you energized and focused.

Working Environment: At AIG, we nurture an entrepreneurial atmosphere, even within an established organization. You will have the opportunity to work in a dynamic and supportive environment that encourages innovation and creativity.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: AIG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.