Online Support Specialist

Job Description:

The Online Support Specialist at Priceline Group will be responsible for providing exceptional customer service and support to online users. This position is based in London, England and is a part-time role. The ideal candidate will be an entry-level professional with at least 1 year of experience in a customer service or support role.

Responsibilities: 1. Respond to incoming inquiries and issues from online users through various channels such as email, chat, and social media. 2. Troubleshoot technical issues related to the online platform and provide solutions to users. 3. Assist customers with booking and reservation-related questions and concerns. 4. Collaborate with other team members to escalate complex issues and provide timely resolutions to customers. 5. Maintain a high level of professionalism and customer service at all times. 6. Document all customer interactions and ensure accurate and thorough records are kept. 7. Stay up-to-date on company policies and procedures to provide accurate information to customers.

Requirements: 1. Reliable and energetic individual who is passionate about providing excellent customer service. 2. Strong people management and cooperation skills to work effectively in a team environment. 3. Ability to multitask and prioritize tasks in a fast-paced environment. 4. Excellent communication skills, both written and verbal. 5. Proficiency in using online support tools and platforms. 6. Previous experience in a customer service or support role is preferred.

Benefits: 1. Parental leave for eligible employees. 2. Paid sick leave for all employees. 3. Company-provided equipment for work.

Working Environment: At Priceline Group, we have a strong focus on exceeding customer expectations and delivering delight. Our team works collaboratively to provide the best possible experience for our customers.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Priceline Group is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.