Online Support Specialist

Job Description:

DaVita HealthCare Partners is seeking a part-time Online Support Specialist to join our team in London, England, UK. As an Associate Level Online Support Specialist, you will be responsible for providing exceptional customer support through various online platforms. The ideal candidate will have a minimum of 3 years of relevant experience and possess a driven and hardworking attitude.

Responsibilities: 1. Respond to customer inquiries and provide technical support via email, chat, and social media platforms. 2. Troubleshoot and resolve technical issues related to our online services. 3. Collaborate with other team members to ensure prompt and effective customer support. 4. Maintain accurate records of customer interactions and transactions. 5. Identify and escalate priority issues to the appropriate channels. 6. Stay up to date on company products, services, and policies to provide accurate information to customers. 7. Assist in developing training materials and resources for customers.

Requirements: 1. Minimum of 3 years of experience in online customer support or a related field. 2. Strong communication skills and the ability to effectively convey technical information to non-technical users. 3. Excellent time management skills and the ability to prioritize tasks effectively. 4. A cooperative attitude and the ability to work well in a team environment. 5. Proficiency in Microsoft Office and experience with CRM systems. 6. Experience with online support platforms such as Zendesk or Salesforce is a plus.

Benefits: 1. Company equipment provided for remote work. 2. Travel and spending expenses covered for work-related activities. 3. Visa sponsorship for eligible candidates.

Working Environment: At DaVita HealthCare Partners, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work in a dynamic and collaborative environment where your ideas are valued and encouraged.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: DaVita HealthCare Partners is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.