Online Web Chat Assistant

Job Description:

Rockwell Collins is seeking a part-time Online Web Chat Assistant to join our team in London, England, UK. As an Associate Level position, the Online Web Chat Assistant will play a crucial role in providing exceptional customer service to our clients through online chat platforms. The ideal candidate will have at least 3 years of experience in a similar role and possess confident and reliable personality traits.

Responsibilities: - Engage with customers through online chat platforms to address inquiries, provide product information, and offer assistance as needed - Demonstrate excellent communication skills to effectively convey information and resolve customer issues in a timely manner - Utilize decision-making and problem-solving skills to handle challenging situations and ensure customer satisfaction - Collaborate with other team members to share knowledge and improve overall customer experience - Keep accurate records of customer interactions and maintain a high level of professionalism at all times - Stay up to date on product knowledge and company policies to provide accurate information to customers

Requirements: - At least 3 years of experience in a customer service role, preferably in an online chat environment - Confident and reliable personality traits with excellent communication skills - Strong decision-making and problem-solving abilities to handle customer inquiries effectively - Ability to work in a fast-paced environment and multitask efficiently - Proficient in using online chat platforms and basic computer skills - Flexibility to work part-time hours and occasional weekends

Benefits: - Travel opportunities - Company transportation - Paid Time Off (PTO)

Working Environment: At Rockwell Collins, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team values collaboration, innovation, and dedication to customer satisfaction.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Rockwell Collins is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.