Online Web Chat Associate

As an Online Web Chat Associate at Applied Materials in London, England, UK, you will be responsible for providing excellent customer service and support through online chat platforms. This part-time position at the Associate level requires at least 3 years of experience in a similar role.

Responsibilities: - Engage with customers through online chat to provide product information, answer questions, and resolve technical issues - Use active listening skills to understand customer needs and provide appropriate solutions - Collaborate with cross-functional teams to escalate and resolve complex customer inquiries - Document customer interactions and feedback to improve service processes - Meet or exceed established performance metrics for response times, customer satisfaction, and first contact resolution

Requirements: - Dedicated and energetic personality traits to handle a fast-paced online chat environment - Strong teamwork and project management skills to collaborate effectively with colleagues - Experience in customer service or online chat support roles preferred - Excellent communication skills and ability to multi-task in a dynamic work environment - Proficiency in Microsoft Office and online communication tools

Benefits of working at Applied Materials include disability insurance, vision insurance, and remote work flexibility. Our working environment is committed to paving the way for diversity and inclusivity, creating a culture of belonging for all employees.

Equal Opportunity Statement: Applied Materials is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The deadline to apply for the Online Web Chat Associate position is May 1, 2024. Don't miss this opportunity to join a leading company in the technology industry and make a positive impact on customer satisfaction through online chat support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.