Online Web Chat Manager

Job Description:

Quintiles Transnational Holdings is seeking a dynamic and experienced Online Web Chat Manager to join our team in London, England. As a Mid-to-Senior level position, the successful candidate will have a minimum of 8 years of experience in online customer service management.

Responsibilities: - Manage and oversee all online web chat operations, ensuring timely and efficient customer service delivery - Develop and implement strategies to optimize the online chat platform for improved customer engagement and satisfaction - Supervise a team of online chat agents, providing guidance and support as needed - Monitor chat conversations to maintain a high level of professionalism and accuracy - Analyze chat data and metrics to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience across all online channels - Stay up-to-date on industry trends and best practices to enhance the online chat platform

Requirements: - Bachelor's degree in Marketing, Communications, or related field - Proven experience in online customer service management - Strong communication and organizational skills - Ability to work in a fast-paced environment and manage multiple tasks simultaneously - Resourceful and energetic personality traits - Emotional intelligence and strong presentation skills - Proficiency in online chat platforms and customer management systems

Benefits: - Employee discounts on company products and services - Disability insurance coverage - Free food provided during working hours

Working Environment: At Quintiles Transnational Holdings, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in collaboration, creativity, and innovation to drive success for our employees and customers.

Equal Opportunity Statement: Quintiles Transnational Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 6th, 2024

If you meet the requirements and are interested in joining our team as an Online Web Chat Manager, we encourage you to apply before the deadline. We look forward to welcoming you to Quintiles Transnational Holdings.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.