Remote Support Associate

Job Description:

Loews is seeking a dedicated and adaptable Remote Support Associate to join our team in London, England. As a part-time associate, you will be responsible for providing remote support to our clients and customers, ensuring their satisfaction and resolving any issues they may encounter. This role is perfect for someone with at least 3 years of experience and strong communication skills.

Responsibilities: 1. Provide remote support to clients and customers via phone, email, or chat. 2. Troubleshoot technical issues and provide solutions in a timely manner. 3. Communicate effectively with clients to understand their needs and concerns. 4. Document all interactions with clients and maintain accurate records. 5. Collaborate with other team members to improve processes and procedures. 6. Stay up-to-date on product knowledge and industry trends. 7. Utilize critical thinking and negotiation skills to resolve conflicts and provide excellent customer service.

Requirements: 1. 3 years of experience in a customer service or technical support role. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficiency in remote support tools and software. 6. Critical thinking and negotiation skills. 7. Adaptability and willingness to learn new skills.

Benefits: - Travel & spending expenses - Company transportation - Disability insurance

Working Environment: At Loews, we encourage autonomy and independence, trusting our employees to excel in their roles. You will have the opportunity to work in a supportive and collaborative environment that values your contributions and fosters professional growth.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Loews is an equal opportunity employer and is committed to promoting diversity and inclusivity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.