Remote Support Associate

Job Description:

Dillard’s, a leading department store chain, is seeking a Remote Support Associate to join our team in London, England. This part-time position at the Associate level requires a minimum of 4 years of experience in a customer support or remote assistance role.

Responsibilities: - Provide remote support to customers through various communication channels, including phone, email, and chat - Assist customers with technical issues, troubleshooting, and problem resolution - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Identify opportunities for process improvement and make recommendations to the team lead - Meet or exceed key performance indicators related to customer satisfaction and response times - Adhere to company policies and procedures at all times

Requirements: - Hardworking and reliable individual who takes pride in delivering exceptional customer service - Strong attention to detail and ability to strategically plan and prioritize tasks - Excellent verbal and written communication skills - Proficiency in Microsoft Office and other relevant software applications - Ability to work independently and as part of a team in a fast-paced environment - Flexibility to work evenings and weekends as needed - Must have access to a reliable internet connection and a quiet workspace

Benefits: - Retirement plan - Relocation allowance - Paid Time Off (PTO)

Working Environment: At Dillard’s, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value team collaboration and encourage a positive and inclusive work environment.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Dillard’s is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.