Support Associate - Work from home

Qualtrics, a leading global software company, is seeking a Support Associate to work from home in London, England. This part-time entry-level position requires at least 1 year of experience and is ideal for a driven and resilient individual with excellent critical thinking and persuasion skills.

Responsibilities: 1. Provide customer support through various channels, including email, chat, and phone. 2. Troubleshoot technical issues and provide solutions to customers. 3. Assist customers with product inquiries and provide information on company services. 4. Effectively communicate with customers to ensure a positive experience and resolution of issues. 5. Collaborate with internal teams to escalate and resolve complex customer issues. 6. Maintain accurate records of customer interactions and transactions. 7. Participate in ongoing training and development to improve product knowledge and customer support skills.

Requirements: 1. 1 year of experience in customer support or a related field. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and manage time effectively. 4. Strong problem-solving skills and attention to detail. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent.

Benefits: - Life insurance - Vision insurance - Travel opportunities

Working Environment: At Qualtrics, we strive for excellence and uphold high standards in all endeavors. We encourage a collaborative and inclusive work environment where employees are empowered to contribute their ideas and succeed.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: Qualtrics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We are committed to building a diverse workforce and promoting a culture of inclusion within our company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.