Support Associate - Work from home

Job Description:

Ripple is seeking a dedicated and independent Support Associate to join our team on a part-time basis, working remotely from home in London, England, UK. As a Support Associate, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a professional and courteous manner. 2. Provide technical support for our products and services, troubleshooting issues and escalating when necessary. 3. Act as a liaison between customers and internal teams to ensure a smooth resolution of customer issues. 4. Assist with onboarding new clients and providing training as needed. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with team members to improve processes and enhance the customer experience. 7. Handle escalated customer complaints with diplomacy and professionalism. 8. Meet or exceed customer satisfaction and performance metrics.

Requirements: 1. 2 years of experience in a customer support or similar role. 2. Strong project management skills with the ability to multitask and prioritize competing priorities. 3. Excellent people management skills with the ability to work effectively in a team environment. 4. Ability to work independently and proactively solve problems. 5. Excellent written and verbal communication skills. 6. Proficiency in Microsoft Office and CRM software. 7. Bachelor's degree in a related field is a plus.

Benefits: 1. Life insurance coverage. 2. Relocation allowance for eligible candidates. 3. Opportunities for training and professional development. 4. Opportunities to participate in corporate social responsibility initiatives and give back to the community.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: Ripple is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive and diverse workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.