Remote Support Manager

Job Description:

Mondelez International is seeking a part-time Remote Support Manager to join our team in London, England. The ideal candidate will have at least 8 years of experience in a similar role and possess a strong background in technical support and team management.

Responsibilities: 1. Manage a remote support team, ensuring efficient and effective handling of customer inquiries and technical issues. 2. Develop and implement strategies to improve the overall performance and productivity of the team. 3. Monitor key performance metrics and provide regular reports on team performance to senior management. 4. Collaborate with other departments to resolve complex technical issues and escalate as needed. 5. Conduct training sessions for team members to enhance their skills and knowledge. 6. Stay up-to-date with the latest industry trends and technologies to ensure the team is providing cutting-edge support services. 7. Develop and implement processes to streamline support operations and improve customer satisfaction. 8. Handle escalated customer complaints and ensure timely resolution.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Previous experience managing a remote support team. 3. Strong analytical skills and ability to evaluate and improve processes. 4. Excellent communication and negotiation skills. 5. Motivated and adaptable with the ability to work in a fast-paced environment. 6. Visa sponsorship available for the right candidate. 7. Must be detail-oriented and able to prioritize tasks effectively.

Benefits: 1. Disability insurance 2. Parental leave 3. Visa sponsorship

Working Environment: At Mondelez International, we prioritize understanding and empathy in all interactions. Our team is dedicated to providing exceptional support services to our customers while maintaining a positive and collaborative work environment.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: Mondelez International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, gender, age, sexual orientation, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.