Support Manager - Work from home

Job Description:

Walgreens Boots Alliance is seeking a part-time Support Manager to work from home in London, England. This position is perfect for a candidate with 8 years of experience in a support management role, looking to take their career to the next level. As a Support Manager, you will be responsible for overseeing a team of support staff and ensuring that they provide exceptional customer service to our clients.

Responsibilities: 1. Manage a team of support staff, including hiring, training, and performance evaluations 2. Develop and implement processes to improve the efficiency and effectiveness of the support team 3. Monitor and analyze customer feedback to identify areas for improvement 4. Collaborate with other departments to ensure a seamless customer experience 5. Handle escalated customer inquiries and provide timely resolutions 6. Maintain a positive and motivating work environment for the support team 7. Implement quality assurance measures to ensure high standards of service delivery

Requirements: 1. 8 years of experience in a support management role 2. Resilient and motivated personality traits 3. Strong people management skills 4. Attention to detail 5. Excellent communication and interpersonal skills 6. Ability to work independently and as part of a team 7. Proficiency in Microsoft Office and CRM software

Benefits: 1. Paid sick leave 2. Retirement plan 3. Free food

Working Environment: At Walgreens Boots Alliance, we are a company that transcends borders, promoting collaboration on a global scale. As a Support Manager, you will have the opportunity to work with a diverse team of professionals from around the world and contribute to our mission of improving the health and wellbeing of our customers.

Equal Opportunity Statement: Walgreens Boots Alliance is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Deadline to apply: May 6, 2024

Don't miss this opportunity to join a dynamic team and make a difference in the lives of our customers! Apply now to become our new Support Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.