Support Manager - Work from home

Jones Lang LaSalle is seeking a part-time Support Manager to work from home in London, England, UK. This position is at a mid-to-senior level and requires at least 6 years of experience in a relevant field.

Responsibilities: - Manage a team of support staff, providing guidance and direction to ensure optimal performance - Monitor and evaluate the team's performance, identifying areas for improvement and implementing solutions - Collaborate with other departments to streamline processes and improve efficiency - Develop and implement training programs for support staff to enhance their skills and knowledge - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Analyze data and metrics to track performance and identify trends - Stay up-to-date with industry trends and best practices to continuously improve support services

Requirements: - Independent and hardworking - Strong communication and interpersonal skills - Innovation and critical thinking - 6 years of experience in a similar role - Bachelor's degree in a related field preferred - Proficiency in Microsoft Office Suite and other relevant software - Ability to multitask and prioritize tasks effectively - Strong leadership and management skills

Benefits: - Remote work flexibility - Life insurance - Dental insurance

Working environment: We offer a flexible environment that adapts to change with speed and efficiency. Our team is dedicated to supporting each other and working towards common goals.

Deadline to apply: May 16, 2024

Equal opportunity statement: Jones Lang LaSalle is an equal opportunity employer and is committed to building a diverse team. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.