Support Manager - Work from home

Job Description:

We are looking for a highly motivated and experienced Support Manager to join our team at Dover. This is a part-time position that offers the flexibility of working from home in London, England, UK.

Responsibilities: - Manage a team of support staff to ensure seamless and efficient customer service - Develop and implement support processes to improve efficiency and customer satisfaction - Monitor and analyze team performance metrics to identify areas for improvement and implement necessary changes - Provide training and mentorship to support staff to enhance their skills and knowledge - Collaborate with other departments to ensure a cohesive and customer-centric approach to support services - Handle escalated customer issues and provide timely and effective resolution - Conduct regular team meetings to communicate updates, gather feedback, and address any concerns

Requirements: - 7+ years of experience in support management or related field - Proven track record of successfully leading a support team and driving results - Excellent communication and interpersonal skills - Strong project management skills with the ability to prioritize and multitask effectively - Reliable and confident personality with a cooperative mindset - Ability to work independently and take initiative - Proficiency in Microsoft Office and other relevant software - Bachelor's degree in business administration or a related field is preferred

Benefits: - Training & professional development opportunities - Gym membership reimbursement - Company transportation support

Equal Opportunity Statement: Dover is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

If you think you are the right fit for this position, please apply by the deadline of June 21, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.