Support Officer

Job Description:

Flexport, a leading global freight forwarder and customs broker, is seeking a part-time Support Officer to join our team in London, England. As an Associate Level Support Officer, you will play a pivotal role in providing excellent customer service and support to our clients.

Responsibilities: 1. Act as the main point of contact for clients, addressing their inquiries and providing timely and accurate information. 2. Assist with tracking shipments and resolving any issues that may arise during the shipping process. 3. Collaborate with internal teams to ensure seamless coordination and communication throughout the supply chain. 4. Maintain detailed records of client interactions and transactions in our CRM system. 5. Participate in team meetings and training sessions to stay updated on industry trends and best practices. 6. Contribute to continuous improvement initiatives to enhance customer experience and operational efficiency.

Requirements: 1. Four years of relevant experience in a customer service or support role. 2. Confidence and reliability to handle complex client situations with professionalism and tact. 3. Strong presentation and persuasion skills to effectively communicate with clients and internal stakeholders. 4. Ability to work independently and collaboratively in a fast-paced environment. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Excellent written and verbal communication skills. 7. A proactive attitude and a willingness to learn and grow in the role.

Benefits: 1. Company transportation for commuting to and from work. 2. Training and professional development opportunities to enhance your skills and knowledge. 3. Parental leave options for new parents to spend time with their family.

Working Environment: At Flexport, we foster a culture of continuous learning and development to support the personal and professional growth of our employees. We provide a collaborative and inclusive work environment where everyone is encouraged to contribute their ideas and expertise.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Flexport is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity, or expression. We are committed to creating a diverse and inclusive work environment where all individuals feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.