Support Officer - Work from home

Job Description:

We are looking for a Support Officer to join our team at Oracle. This is a part-time, work-from-home position based in London, England, UK. As an entry-level position, no prior experience is required, but dedication and energy are essential characteristics for this role.

Responsibilities: 1. Provide support to customers via phone, email, and live chat. 2. Assist customers with troubleshooting technical issues and provide solutions. 3. Maintain accurate and up-to-date records of customer interactions. 4. Collaborate with other team members to ensure timely resolution of customer concerns. 5. Follow company policies and procedures to uphold high-quality customer service standards. 6. Conduct research and analysis to identify trends or patterns in customer support inquiries. 7. Utilize planning skills to prioritize tasks and manage workload effectively. 8. Pay attention to detail to ensure accurate documentation and problem-solving.

Requirements: 1. Dedicated and energetic personality. 2. Strong planning and attention to detail skills. 3. Ability to work independently and as part of a team. 4. Excellent communication skills, both written and verbal. 5. Tech-savvy and comfortable using various software and tools. 6. High school diploma or equivalent. 7. Proficient in English (additional languages a plus).

Benefits: 1. Profit sharing opportunities. 2. Gym membership reimbursement. 3. Disability insurance coverage.

Working Environment: At Oracle, we encourage calculated risk-taking to drive innovation and progress. We believe in creating a supportive and inclusive work environment where every team member has the opportunity to grow and succeed.

Deadline to apply: July 14, 2024

Equal Opportunity Statement: Oracle is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.